On one occassion, I checked my account balance at the ATM and it showed a positive amount of over $200. We went on our trip, ate at a restaurant and purchased a few other items the same day. I was shocked when we got back to see 5 overdraft fees at $33.00 each posted on our account. When I contacted BOA and told them I had a bank receipt showing my account in the positive before we made the transactions, they told me I had some transactions ‘pending’ that had not yet been posted to my account and therefore did not show up when I went to the ATM. Yet they still insisted that my account balance at the ATM was ‘realtime.’ This was what they had advertised, and of course, what I believed. How can they advertise that their online and atm balances are up to date if there are still transactions on hold? We also would not have been hit with so many fees if they had posted them by the time of day and not the amount! The bank continues to allow use of the ATM card to make purchases even if there is a negative balance. It would be easy enough for them to decline payment if a card with a negative balance is presented, but thier excuse for this is that it is a ‘courtesy’ to their customers. Hogwash! It’s so they can wrack up more service fees – their bread and butter. We’ve been customers of BOA for over 10 years and have NEVER had this problem before.
Recently, we got hit with 5 overdraft fees because they posted the transactions, not at the time they were presented, but based on the transaction amount – higher to lower. The ‘best’ part though is that we deposited enough money to cover all the transactions the same day. I of course contacted them through their mail system online (which is the only way to contact them via the Internet) and they refused to refund the fees because we had deposited the check AFTER the transactions had presented. Can you believe it?